• Direct support professionals are trained annually in:
  • CPR
  • OSHA
  • First Aid
  • Seizure First Aid
  • Diabetes Management
  • Feeding Tube Care
  • FATAL 5
  • Pennsylvania Department of Human Services’ medication administration program
• Training is also provided on a case-by-case basis to any staff/site depending upon the need for a pertinent medical issue or a specific equipment usage in supporting an individual.
• There is careful collaboration between our staff, medical professionals and individuals & their support circles.
• We extend a proactive continuity of care model striving to resolve medical issues before they arise.

Twin Trees, Inc. offers staff certification in Ukeru (pronounced oo-CARE-oo), a trauma-informed crisis prevention and behavior support training.  Jonathan Dillon received his trainer’s certification in August of 2024 and trains all direct support staff, front-line supervisors and program specialists in Ukeru, which derives from the Japanese word meaning “to receive.”  Ukeru teaches staff how to prevent, de-escalate and respond to challenging behavior using comfort, empathy and environmental supports instead of force. We understand that Behavior is Communication, and when someone is escalated the goal is to understand what they need and support regulation----not control them. Aligning with trauma-informed care standards, we are improving staff confidence while insuring the dignity and safety of the individuals we support. We appreciate John and his expertise in Ukeru.